Invalid credentials error

When connecting an external Institution to Exirio, you may occasionally encounter an error message stating "INVALID_CREDENTIALS". This is a common issue that can be easily resolved.

What does this error mean?

The "INVALID_CREDENTIALS" error typically indicates that the login credentials (username and password) you've provided don't match the ones registered with your financial institution.

How to resolve this error

Double-check your credentials
- Verify that you're using the correct username/email for your institution's account
- Ensure your password is entered correctly, paying attention to:
  - Upper and lowercase letters
  - Special characters
  - Numbers
Verify your login details
- Try logging into your institution's website directly using the same credentials
- If you can't log in there either, you may need to reset your password with your institution
Check for recent changes
- Have you recently changed your password?
- Has your institution implemented any new security measures?

Important note

If you've verified your credentials are correct and you're still experiencing this error, please contact our support team at support@exirio.com. We'll be happy to help investigate the issue further.

Remember that maintaining accurate credentials is essential for keeping your financial data up to date in Exirio. Regular password updates with your institutions should always be reflected in your Exirio connections.