When connecting an external Institution to Exirio, you may occasionally encounter an error message stating "USER_INTERACTION_NEEDED". This is a common issue that can be easily resolved.
The "USER_INTERACTION_NEEDED" error typically indicates that the account has some pending checks/tasks that need the User to access the official website and complete them.
If you've completed the steps above and you're still experiencing this error, please contact our support team at support@exirio.com. We'll be happy to help investigate the issue further.